Training

KoboToolbox Self-Hosted Support & Maintenance

Expert help for your self-hosted KoboToolbox server — from quick fixes to full DevOps training. 9+ years experience supporting 50+ organisations across Africa and globally.

Choose Your Support Plan

Whether you're a small NGO or need immediate priority support, we have a plan that fits.

Free Community Support

Free
For small NGOs
  • Up to 2 hours of support
  • 2 days per week availability
  • First-come, first-served basis
  • Best-effort response time
  • Server troubleshooting & fixes
Request Free Support

Priority Paid Support

Paid
Immediate & expedited
  • Fast resolution: 1–3 business days
  • Your server is prioritised
  • Formal process with org approval
  • Billed on completion
  • All server issues sorted out
Get Priority Support

Team Training

1–3 Weeks
Standalone or post-fix
  • Kubernetes & Docker / Docker Compose
  • Python scripting for automation
  • Server management & Linux admin
  • DevOps troubleshooting & CI/CD
  • Customised to your team's level
  • Available independently or after support
Request Training

What's Covered

Our support covers the full stack of your self-hosted KoboToolbox infrastructure.

Server Installation & Configuration

Fresh installs, environment setup, and production-ready configuration.

Server Upgrades & Migrations

Version upgrades, data migrations, and zero-downtime transitions.

Performance Tuning & Optimisation

Slow server diagnostics, resource optimisation, and caching setup.

Backup & Disaster Recovery

Automated backup scripts, restore procedures, and recovery plans.

SSL / Domain / DNS Setup

HTTPS certificates, custom domain configuration, and DNS management.

Docker & Kubernetes Troubleshooting

Container issues, orchestration fixes, and deployment debugging.

Database Maintenance

PostgreSQL and MongoDB tuning, repairs, and data integrity checks.

Integration Fixes

n8n workflows, API pipelines, and third-party connector issues.

  KoboToolbox Server Support

Get Expert Help With Your Self-Hosted KoboToolbox Server

9+ Years KoboToolbox Experience

Deploying and maintaining KoboToolbox servers for NGOs, research organisations, and governments since 2015.

50+ Organisations Supported

From small community NGOs to large international organisations across Africa and globally.

Full-Stack DevOps Expertise

Docker, Kubernetes, Linux, PostgreSQL, MongoDB, Nginx — we handle the entire infrastructure.

Free Support for Small NGOs

We offer up to 2 hours of free support, 2 days a week, on a first-come, first-served basis.

Trusted by organisations across Africa
Amref Kenya Untold Global Christian Aid Reforest Action IOGTN

Submit a Support Request

Describe your server issue and we'll get back to you. Free tier requests are handled on a first-come, first-served basis.